I was hacked a while ago and cannot get back my ntlworld email which I need access too . So even though i am already logged in to my Virgin email with my original xxx. Promise. @devin1 Mailbox password changes are not made via webmail they are made via the My Virgin Media account for the email address concerned . in Email Thursday; Need to choose 3rd party email address to login in Email Sunday; Problem adding ntlworld email to android phone in Email 2 weeks ago; Can't access mail anymore in Email 2 weeks ago; Email Account Locked in Email 2 weeks agoI have lost access to my ntlworld email. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. How can I do this? - 5299558. . I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. We would like to show you a description here but the site won’t allow us. SpeedI’m having exactly the same trouble, spent hours on the phone trying to get it sorted, just keeps saying password wrong even though your customer service team have apparently changed the password for me, stopped working on iPhone,iPad and my work android phone. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. com. virginmedia. . DevinThe fact that you need to be a VM broadband customer to use a VM email account is another thing to consider. You can get to that section by clicking on the Account settings tab and then the Account details tab. Alternatively you can sign in to Virgin Media Web Mail by going to mail. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my. I used to be able to access my ntlworld email by logging in through the mail2. This does not alter the underlying VM email address, just the way you sign into the My VM account for the email address concerned and to VM webmail. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. I cannot seem to put in the correct password - it just. However, that just goes to the general email Help screen which has no information about App Specific Paswords!!! VM please sort that out!!I have an ntlworld. So i need someone to migrate just the email account to my new account. com domain will not allow me to log-in this evening. com) email servers you should update the server settings to use the virginmedia. - 5398523Solved: I have a secondary email account set up that is an old ntlworld email. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. Have now resolved the problem. Thank you. Hi, I haven't been able to access my ntlworld email account for the past few days. Grateful if anyone could help. The outlook mail programme seems to work ok but I am trying to future proof against the possibility of the ntlworld servers being decommissioned. If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there. This may help. - i dont need to do this. Please look out for the PM. . Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. com email and got a message saying "your. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. Browse Virgin Media Virgin Media Community. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Have now resolved the problem. I currently use Gmail to access them but I. So that part should now say something like " youremailaddy@ntlworld. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. in Email yesterday; No Access to NTLWORLD. I would just make one other comment in addition to the password reset advice @Graham_A has offered. . The domain name @email. Your info is private and. While you are on that page, make sure you set up a Password Recovery Question. My Virgin Media, making managing your account easier with all your information in one place. The VM Forum Team should be able to assist with getting it fully deleted when they reach this thread. @ntlworld. 0 Kudos. I type in the username and password but this request just keeps coming back. We would like to show you a description here but the site won’t allow us. Click the Add button, and select the mail option. Access your Ntlworld. com but we could still receive email. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. Sign into the account here:. com emails aren't coming through on my samsung s20 phone. I have attempted to speak to an agent via chat and gotten no response. This was created decades ago before Virgin existed. BT ID or Email address. Outlook and Outlook. com. Sign in to My Virgin Media using your current details. Thanks again for the reply. That will still take you to. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. @Timah No such announcement has been made by Virgin Media. She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. com email account in the "Password" field. uk. Since 16th June email dried up, nothing since. uk" and the account was blocked while I was sending them). com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. This post looks at one of the reasons for this. Is there a way to reset this? I'm still using this email and it has been working without an issue. . I truly appreciate your time and help, I know you could be doing other things in retirement than helping others here, so thank you again. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. The email address has been linked to a long-standing and active Virgin account so should not have been orphaned. I have had ntlworld email address for years. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. ). x. I had access to it on my phone via generating an - 5432083. As Graham_A has linked, if you follow that link it will ask you to sign in, on the password screen it will give the option to reset this if needed. Common problems are entering your full email address as the username or using the webmail username instead of the email login name. Get the latest on customer exclusives and sort out admin with ease. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. i just want to access my original ntlworld email account via outlook. Try signing into the My Virgin Media Account for that secondary email address by entering that ntlworld address and what you think its password is here. Hello chrisgallagher. Ntlworld. virginmedia. curl -v smtps://smtp. . ntlworld. This help content & information General Help Center experience. Email us at consumer. . COM emails in Email Friday; NTL world email address not working in Email FridayJust make sure you change it to an email address personal to you, and not an email address that belongs to someone else. com). I am sorry to hear that you are unable to access the email and emails only remain active on active account. Instead log out of that account and then try to log into the Ntlworld email address via this link. curl -v smtps://smtp. If this is your ISP or your e-mail provider you would not be asked to do this (unless they made some sort of change - so you need to contact them safely to see what is happening). To start the Add your email accounts wizard, press Ctrl-Shift-T. Send test email message: Outlook cannot connect to your outgoing (SMTP) email server. - i dont need to do this. So effectively my emails have gone out into a black hole. Mark as New; Bookmark this message; Subscribe to this message. in Email Thursday; NTLworld Email BlockedAgain in Email Tuesday; My ntlworld email stopped synching on my mobile in June after vm outage. com My ntlworld. uk to sign in, we’re asking you to update it to a third-party email address. The salesperson in Currys had a game attempt at setting it up but unfortunately my aunt could not remember her password. I'd recommend holding off resetting until they can sort the problem. I am redirected to another page. Provided you know the existing password you can to sign into the My Virgin. I just want the email address deleted. Let us know if this helps 🙂. 0 KudosCheck your service status; Basket ; My accountSign in. Rob. Forgotten your login details? Keep me signed in. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to. Further more if you want to access the email address via a third party email app on a PC or mobile device then an app password has to be generated via the relevant My VM account. Hi Pete. gov. Office 365 is now asking her for a subscription and has locked her out until she pays. This changed -. Any advice welcome. I hope someone will be able to similarly put my email. However, I was wondering if there was ANY possibility I could get a password reset on the old account, so I could potentially use that to log into Gmailify or another. However I would prefer to set my own password rather than use the auto-generated. If it’s been longer than 90 days I would wait for a mod or. net email users. Needless to say I think that you've made the right choice. ntlworld. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. The default address was switched - independently of me - to an old virginmedia. That will take you to the relevant "My Virgin Media" account for that email address. Secondary account changes now have to be made via the My Virgin Media account for the secondary email. com and imap. I've checked 'Sync' and on my mobile for the ntl account and. My old ntlworld account has been hacked. Issue is now sorted. to see if you are affected, send 10 numbered emails from your ntlworld account using outlook express or similar email client (not webmail) to your own ntlworld email address and see if any or all or some get there to your inbox. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. That is in the format video-post-mossy-sharpEmail; Unable to sign into ntlworld account; Options. So that part should now say something like " youremailaddy@ntlworld. We would like to show you a description here but the site won’t allow us. Sign into the account here:. com or blueyonder" etc. Since yesterday afternoon I can’t. Is there a way of getting a notification sound when an e mail arrives in the inbox. 1 ACCEPTED SOLUTION. My account had been suspended due to suspicious activity (I had a number of phishing emails come through which I forwarded to "phishing. The password change will only affect the specific email address that you are signed into. I have several email addresses linked to my master account, there used to be a way to see these in My Virgin Media but I cannot see them anymore. SpeedVirgin Media offers vital connectivity and entertainment to support the nation during lockdown. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. com email address with outlook is still not working. SpeedHi, my ntlworld email has been hacked. ntlworld email/password, i need to log back out and lock in with the xxx. BT. @ntlworld. Step-3: Select the file format option in which you want to save the emails. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. Ari - Forum. 30 am yesterday, when logging in its now asking for my password, once I've entered it, the message disappears but then doesn't actually log me in, it comes back asking me for my password again. com email account in Email 3 weeks ago; Secondary a/c holder cannot access ntlworld mailbox in Email 3 weeks ago; Setting up email again after compromised account in Email 19-10-2023; Just updated my VM email log in details & now logging in via secondary email. Logged on to Virgin Media and couldn't change my password as my email address was "not. comblueyonder. Also, just to note. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. Sign into the account here:. Access your bills, diagnose faults and manage. " The fact th. com email not recognised and can't log in (or reset password) in Email 13 hours ago; Old ntlworld email addresses, unable to add secondary email account to any new device in Email yesterday; Locked ntlworld. Options. " " I log into the rental property Virgin account using the @ntlworld. Forgotten password for ntlworld. ipad (iPadOS 16. On the right side select other users. To do that sign into the My Virgin Media account that you used to change the password. 3) Ideally I would delete the ntlworld. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. We strongly recommend you use a. " I log into the rental property Virgin account using the @ntlworld. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". That is all there is to it. That will take you through the steps to chnage your sign in / username to a non VM email account. Thank you for reaching out. Click on Update Settings > Account Details > scroll down to password and select Edit. if you say yes, nothing happens and you have no way of by passing it, Either. Is there an issue with the ntlworld imap servers with authentication, my email hasn't worked since 11. Hi, long post sorry - really crazy I know. There was never any symbol for accessing 'Outlook' direct. com" (might be a worth a look at your settings). in Email Tuesday; NTLWORLD unavailable on Outlook in Email Monday; all my . I posted this question as evertime I try and search for a solution it says contact your internet provider. Just updated my VM email log in details & now logging in via secondary email. Thanks for that. You’ll find these details on your bill or welcome email. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. It does not recognise my email when I try to login. com emails. virgin. That’s why, if you use an email address that ends in @virginmedia. virginmedia. com email address in the window that opens, and click on the "Next" button. Our current account is in my husbands name. Unfortunately due to Virgin Media's incompetence and a very long story, they can't seem to figure out how to unlock the ntlworld inbox. CoenobySo, the issues are. Having an issue with NTLWorld Email. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). I will send you a PM so that we can look into this further and see if we can get this resolved. Why can’t I log into my Ntlworld email?She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *@ntlworld. Either way, you can rest assured that the threats from those scammers are all complete lies just to scare you into paying up. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. @virgin. I have attempted to speak to an agent via chat and gotten no. That is in the format video-post-mossy-sharp Hey tom-k, Welcome back to the community and thanks for taking the time to post here on the forums. So I've fallen foul of the recent security changes and accessing my old NTLWorld email. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. by VirginMedia 18-01-2021 in Digital life. 4 weeks ago. 2 weeks ago. Fast forward to today, we rang VM and got the password changed, can log in fine to the website and even webmail, but I'm struggling to. Stupidly, our old Ntlworld account which is somewhat inactive. Watch out for the purple envelope. Behavior: When viewing "All mail", and tapping on an e-mail, it shows From: and To: fields. Options. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. virginmedia. We have now restored the ability to send and receive emails for all affected accounts. Regards, Kain. I can’t sign in to change my password my primary email account is a gmail account can you advise please - 5233372. com servers. But my email address used to end in ntlworld. Kind regards, Chris. Try that and see how it goes. Coming back to the loop you are in. My main reason was that it was getting loads of spam and I wanted to start with a clean [email protected] secondary address I set up years ago but never used. To set up your email account on macOS or Windows, first download and install the Postbox desktop email app. Virgin Media users have had a torrid start to the week with the firm's email service going offline. Message says NTL World settings out of date, I dont have virgin account anymore therefore cannot change password, this is an email account I have used for many years from day one, accepted loss of emails after 90 days when no longer virgin customer but have continued to use this email address. iphone (iOS 16. com. If prompted, enter your password for the account and select Done. Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at. Setup Your Ntlworld. changing the password changes the account login password. Gmail is email that's intuitive, efficient, and useful. your virgin email account is currently unavailable in Email 2 hours ago; Can’t send or receive emails @ntlworld. on 05-08-2023 09:08. The account holder needs to contact Virgin Media to request that your email account's password be reset. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. com (NTL World: Virgin Media Mail) account, so you can connect to your emails from your desktop email program or your mobile mail app. blueyonder. com. My gmail account emails are coming through on my mobile okay. 0 Kudos. Then click on the " Account settings " tab and then the " Account details " tab. Phone: iPhone 13 / iOS 15. Here are some steps you can try to fix the issue: Ensure Windows 10 is up-to-date (Start > Settings > Update & security > Check for updates). If you have your Ntlworld email accounts set to use the old smtp. The person who has accessed my account. My ntlworld. I am unable to sign into Virgin Media using my ntlworld details. It just says 'couldn't logon to imap server. com. 0 Kudos Reply. How to manage my email account | Virgin Media HelpTake us with you in four easy steps. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. macbook pro (MacOS Ventura 13. Try clicking the sign in button instead of pressing enter after you put your password in. Clear browser cache and cookies. Maxatoria Posts: 17,980. When I retired I decided to move away from the (non VM) email address I had used for social and business contacts for many years. In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses. - sent to my important secondary email account: Hi, Further to my email to you over the weekend, I wanted to provide you with a fuller update and clarity on your Virgin Media email service. Then click on the “My Profile” tab and go into “Manage Accounts”. com mailbox, which would also require you had an address ending in @outlook. it asked me to sign in again the other day and now i cant get back onto it. Select required folder from the left side of the software panel. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. com -u username:password. I have copied and pasted my new Virgin media PW into the incoming mail server password space but the. Go to Family & other users. I was oblivious to the 90-day rule for keeping my email account running (which happened to be @NTLWorld rather than @VM) and in fact the account kept working for about 10 months until the end. Log in to your Virgin Media Business Mobile Account. Help!! My settings are. Please enter your email. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Re: cant connect to email on 08-12-2021 10:02 Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days. Also, just to note. Last click on the Backup button and successfully perform the conversion. com. @ntlworld. My virginmedia email transfered no problem. 1) - mail is NOT accessible using Microsoft Outlook ( deleted, reinstalled, still fails), but it IS accessible using Apple mail. My 93 year old father in law has an active email address ****@ntlworld. That result adds further evidence to suggest that the Ntlworld email address is indeed in the process of being closed down as it should be 90 days after the host VM broadband account is closed. I'm a Very Insightful Person. Dialled in Options. I've searched the forum but unfortunately haven't been able to find the answer. To access your. We have tried changing our password in My Virgin Media but this has not resolved the issue. I use this email for everything and so I’m very concerned. I was using it at the time. The Virgin Media help instructions said I had to create another email account on a non virgin platform so I did, on Gmail. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. " Virgin. You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. Hi, I have an issue accessing my secondary email account ending virginmedia. Solved: I have a few . Step-2: Enter the Ntlworld Mail login details. Hi, how do I change my ntlworld. By going to the link that Petey286 provided you should be able to log into the email account. ntlworld email address not working Since 19 June 2023 now 21 June 2023 my username@ntlworld. com, I'm signed in ok and according to my profile my email address is. com email. I went to "forgotten password", filled in my ntlworld. But I have continued to use my ntlworld email account problem free. Packages. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. Any help would be appreciated. I had a message from virgin media saying that it was locked - 5274636. I received an email from Microsoft saying they don't have permission to get my NTL Email. Then I noticed the hacker was still there, all my emails were being forwarded to them. com account JA: Are you logged into your email account on any other devices? Customer: Yes JA: Do you have security questions or a phone number on file to help reset your password? Customer: Yes JA: Anything else you want the Email Expert to know before I connect you? Customer: NoSecondary accounts changes now have to be made via the My Virgin Media account for the secondary email. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. Step-1: Download and run the software in your operating system. Maxatoria Posts: 17,980. basically when i log into my normal virgin account, i get the 'Your mailbox is unavailable' message. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. VM say they have made that change to improve the security of VM email accounts. com. We would like to show you a description here but the site won’t allow us. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. I don't use webmail but my Ntlworld account is still set up and active on Thunderbird. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. I contacted Virgin who changed my password and got me back into my account. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. com. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. We couldn't reset your password. Second ntlworld email problems JaneG1. Sign In to My Virgin Media, a. Select Accounts > Email accounts. Password Show. BT ID or Email address. MyVM > Account Settings > Virgin Media Mail Settings. com. Go to Account settings, then Account details, b. When i try and use my iPhone to access virgin mail, via web mail, it gives a pop up , do you wish to download appsuite. Enter your Apple ID and then select the arrow. This should happen 90 days after you close the associated Virgin Media broadband account. Networking and WiFi. com, @blueyonder. I went through the palaver of changing password etc and it came back with a completely different user name (e-mail address).